General
These terms and conditions relate to products from the SoleTrader online store website. Please read these terms and conditions.

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. We aim to process all enquiries and requests as quickly as possible but we reserve the right to restrict, refuse or cancel orders where necessary.

Payment & Returns
Payment can be made using any of the methods listed on this web site and will be debited once your order has been processed and accepted. All transactions are in UK pounds sterling and include VAT where applicable.

An overseas currency converter facility is included on this site; however the overseas prices shown are a guideline only and are subject to the local bank exchange rate at the time of processing, which may differ from the price shown.

We accept Internet returns and exchanges via post and through any of our high street stores, as long as they are in saleable condition - saleable condition means that shoes must not be scuffed, damaged or marked either on the sole or the upper; only wear shoes on a carpet (do not wear outside) when you are trying them.

Items should be in their original undamaged box/packaging and accompanied by a returns note (and your delivery note if returning to a high street store). Please note that refunds can only be made to the card that was originally used to purchase the goods.

Please return goods within 28 days.

For full details please refer to our Payment & Returns section.

Delivery Details & Charges
All deliveries are subject to stock availability and authorisation of payment. Delivery timings and addresses are subject to courier restrictions. For full details please refer to our Delivery Details and Charges section.

Acknowledgement & Acceptance Of Order
We will notify you by e-mail to confirm receipt of your order, however our acceptance of your order will take place upon despatch of the product(s) ordered and we will e-mail you again to confirm details.

Privacy & Security
We are committed to protecting your privacy and security of information given to us for the purposes of processing your order. For full details please refer to our Privacy & Security section.

Accuracy Of Content
We take every care to ensure information on this site is accurate; however some prices or details shown on the website may change from time to time and it is possible that errors will occur. We will endeavour to rectify any errors as swiftly as possible. Should an error occur you will be given the option of either (a) confirming your offer to purchase subject to the correct description or price or (b) retracting your offer and receiving a refund if the goods have been paid for.

Right To Cancel
Under the distance selling regulations, you have the right to cancel your order within seven working days from receipt of goods. For full details please see our Payments and Returns section.

Ownership Of Rights
All rights, including copyright, in this website are owned by or licensed to Twinmar Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

Law, Jurisdiction & Language
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contact agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Links To Websites
This website contains links to other web sites, which are not operated by us. We have no control over such linked sites and the information contained in them.

Contact Details
If you have any queries about these terms and conditions, or any other aspect of our website please contact us by any of the methods detailed in the Contact Us section.

Company Information
Soletrader, SOLE and Soled Out are all registered names of Twinmar Ltd, Maxted Road, Hemel Hempstead, Hertfordshire HP2 7DX. Registered in England No. 763926. Registered Office 370/386 High Road, Wembley, Middlesex HA9 6AX.  VAT No. 197789182