The cancellation period will expire 365 days from the day on which you acquire physical possession of the goods.
You can exercise your right to cancel by sending the item back to us with the attached returns form filled in (returns can be made without this form as long as you have the relevant order details e.g. Dispatch Email) or by returning the goods to one of our stores. You can also use our Collect + service to return goods for free.
RETURNING TO STORE
The quickest and easiest way to return your item is through one of our high street stores. To find your nearest store, please click here.
RETURNING VIA COLLECT+
Returning via Collect+ is simple and free.
Visit our Collect+ page here and enter your order number and email address.
You will be given a label to print off and attach to the outside of your parcel. Please secure the box with either parcel paper or plastic wrap, ensuring you have enclosed all of the relevant paperwork. Please be aware that all purchased goods and packaging need to be returned. All boxes need to be returned intact and in a sellable condition.
Take this to your nearest Collect+ store. You can find your nearest here.
You will be able to track your return here.
RETURNING BY POST
Please send to SOLETRADER Internet Returns, Unit C, Swallowdale Lane, Hemel Hempstead, HP2 7EA. Please note that postal charges must be paid for by the customer and will only be refunded if the item is incorrect or faulty, this is the only charge you may occur when returning a good.
EFFECTS OF CANCELLATION
We will make the reimbursement without undue delay, and not later than 3 working days after we receive the item back from you.
We will make the reimbursement using the same means of payment as you used for the initial transaction and you will not incur any fees as a result of the reimbursement. No reason for cancellation is needed as long as the goods are unworn and the item is in the original packaging.