Cancellation Policy

You can exercise your right to cancel by sending the item back to us within 30 days of receiving the delivery of the goods. You can return goods for free to one of our high street stores or by using our free Collect+ service.

RETURNING TO STORE

You can return your item for free and immediate refund at one of our high street stores. To find your nearest store, please click here.

RETURNING VIA COLLECT+

Returning via Collect+ is simple and free.

Visit our Collect+ page here and enter your order number and email address.

You will be given a label to print off and attach to the outside of your parcel. Please secure the box with either parcel paper or plastic wrap, ensuring you have enclosed all of the relevant paperwork. Please be aware that all purchased goods and packaging need to be returned. All boxes need to be returned intact and in a sellable condition.

Take this to your nearest Collect+ store. Find store here.

You will be able to track your return here.

RETURNING BY POST

Please note that postal charges must be paid for by the customer and will only be refunded if the item is incorrect or proven faulty. If you choose to return by post, please send to SOLETRADER Internet Returns, Unit C, Swallowdale Lane, Hemel Hempstead, HP2 7EA.

EFFECTS OF CANCELLATION

We will make the reimbursement without undue delay, and not later than 3 working days after we receive the item back from you.  

We will refund the full cost as per invoice, excluding additional shipping cost, using the same means of payment as used for the initial transaction. There won’t be any fees as a result of the cancellation and refund from our side. No reason for cancellation is needed as long as the goods are unworn, the item is in the original packaging and returned within 30 days from the date of receipt of delivery. Your statutory rights are not affected.