SoletraderSoletrader

Customer ServiceDelivery

Mainland Standard
Free
  • Delivery in 3-5 working days from despatch.

  • Fully tracked service.

  • You will receive tracking updates from the courier.

  • Free delivery is for orders over £50 (excludes sale items). Orders not meeting this criteria will be charged at £2.99.

Next Day
£5.99
  • Next day delivery.

  • Fully tracked service.

  • You will receive tracking updates from the courier.

UK Non Standard
£7.99
  • Delivery to UK non-standard postcodes.

  • Standard delivery in 2-3 working days from despatch.

  • Fully tracked service.

  • You will receive tracking updates from the courier.

Zone 1 Standard
Free
  • Standard delivery in 2-5 working days from despatch.

  • Deliveries to the EU exclude duties and taxes.

  • Fully tracked service.

  • You will receive tracking updates from the courier.

Zone 2 Standard
£6.00
  • Standard delivery in 3-6 working days from despatch.

  • Deliveries to the EU exclude duties and taxes.

  • Fully tracked service.

  • You will receive tracking updates from the courier.

Zone 1 & 2 Express
£10.00
  • Express delivery in 1-3 working days from despatch.

  • Deliveries to the EU exclude duties and taxes.

  • Fully tracked service.

  • You will receive tracking updates from the courier.

US Standard
Free
  • Standard delivery in 2-5 working days from despatch.

  • Fully tracked service.

  • You will receive tracking updates from the courier.

US Express
£3.00
  • Express delivery in 1-3 working days from despatch.

  • Fully tracked service.

  • You will receive tracking updates from the courier.

Canada Standard
£3.00
  • Standard delivery in 2-5 working days from despatch.

  • Fully tracked service.

  • You will receive tracking updates from the courier.

Canada Express
£6.00
  • Express delivery in 1-3 working days from despatch.

  • Fully tracked service.

  • You will receive tracking updates from the courier.

Zone 4 Delivery
£5.00
  • Delivery in 3-7 working days from despatch.

  • Fully tracked service.

  • You will receive tracking updates from the courier.

Zone 5 Delivery
£15.00
  • Delivery in 3-8 working days from despatch.

  • Fully tracked service.

  • You will receive tracking updates from the courier.

Delivery Conditions

UK mainland standard restrictions

UK Mainland Standard delivery does not cover UK non-standard postcodes.

Free UK delivery does not apply to UK non-standard postcodes.

UK non-standard postcodes:

AB37-8, AB55-6, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH15-44, PH49-50, ZE, BT, IM, JE, GY, TR21-25.

Deliveries to these areas are covered by our UK Non Standard delivery option, for which there is a charge of £8.

.

Express delivery

Order before 4:30 pm for next day delivery.

Duties & Taxes

Deliveries to the UK

Deliveries to the UK include VAT at 20% where applicable.

Deliveries to the EU

Deliveries to the EU exclude duties and taxes.

International deliveries

All orders are despatched from the UK, goods shipped outside of the UK may have additional costs added to the price by your local customs agency. SOLETRADER is not liable for any such costs and they are to be paid by the customer. Please ensure you have checked your local import regulations before ordering.

Restrictions

All deliveries are subject to stock availability and authorisation of your payment.

We can deliver your order to the billing address (for the card you use to pay for your order), or you can specify a workplace address at the checkout.

We are unable to deliver to PO Box numbers or BFPO addresses.

Please note that a signature will be required on delivery of goods.

Your order will be delivered between 9 am and 6 pm, Monday to Friday, unless Weekend delivery is specified at checkout.

You will receive a dispatch confirmation by email, which will include your tracking number. You can track your order using this tracking number by following the instructions in the e-mail.

We are committed to delivering items efficiently and on time. However, we are reliant on the courier company to do this. Should the courier company lose an item, you will be given the option of either receiving a replacement or a full refund.

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