Customer Service

FAQ

 

The easiest and quickest way to contact us is via the Live Chat button at the top of the page. This will allow you to talk to one of our customer services representatives who will be able to assist with your query in real time. Live Chat is available Monday to Friday 9am to 5pm. Alternatively, fill in the form on our Contact Us page, or email us at [email protected].

We accept PayPal, VISA, Mastercard, Visa Debit, American Express, and Maestro. You're also able to Pay Later with Klarna. Click here for more information on Klarna. We do not accept any other cards, nor do we accept cheques or cash.

Yes, gift cards bought in-store or online can be used. 

To cancel your order please email us at [email protected], giving your name and order number and stating that you would like to cancel your order. See our full cancellation policy here.

The most common cause for card failure is a mis-type of your information. We recommend that you try placing your order again, ensuring that you enter your details correctly. If your card is still being declined we suggest contacting your bank to see why they have stopped your order. Please feel free to contact us if you need further assistance. Please click here to see our contact details.

Please visit our returns page for information.

Generally speaking, UK non-standard postcodes are those outside mainland Britain - for example, the Channel Islands, Isle of Man, and Northern Ireland. Please click here to see our Delivery Options and Charges Help Page for more information.

We welcome overseas customers. Please click here to see our Delivery Options and Charges Help Page.

Customers shopping in the EU are advised to shop on our EU Website and German customers can shop on our dedicated German Website - both sites include duties and taxes in the price.

Our US customers are welcome to use our US website where prices are shown and charged in US Dollars.

Please note that the prices shown in Dollars and Euros are for information purposes only. We only take payment in British Pounds Sterling (GBP). Your bank will handle the currency conversion if you use a foreign bank account.

Customers shopping in the EU are advised to shop on our EU Website and German customers can shop on our dedicated German Website - both sites include duties and taxes in the price and display and charge in Euros.

Our US customers are welcome to use our US website where prices are shown and charged in US Dollars.

If we are out of stock of a certain size or style when you view a product, you can click on the size you want and enter your email address. We will then email you if/when this item comes back in stock. Please contact us if you have any queries - click here to see our contact details.

We offer 10% off to students who are signed up to UNiDAYS. Please note that this is online only. For more information please visit our Student Discount help page.

Not what you need?

Get in touch using our Live Chat button

or

Drop us an email at [email protected]

 

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