Where do I find my nearest InPost Locker or Shop?
Pop your postcode into the InPost finder. This can be found at inpost.co.uk/lockers. Most lockers are available 24/7, and can be found at your local supermarket, train station or convenience store. Just make sure to double-check if there’s space before you drop off your return.
How do I use InPost for my return?
1. From our returns portal, select InPost to create a QR code.
2. At the locker, scan the code from your phone. If you’re at a locker, you will get the option to choose your locker size. For shops, show the staff member your QR code to scan, and hand your parcel over.
3. Pop your parcel inside your locker, or hand it to the staff member. Job done.
Psst: remember to put all items from the same order in one parcel. InPost will take care of the labels. The max. parcel size is 41cm x 38cm x 64cm.
How long will my InPost return take?
They aim to deliver all returns within 2-5 working days. You can track your return using our returns portal.
Do I need to print a label when returning a parcel?
Nope. They will send you a QR code – then you can simply scan it at the locker, drop your parcel off and go. Their courier will add the label when they pick it up.
Can I check if a locker has space?
The InPost app shows you live locker availability and see what size compartments are free. If a locker is full, it will suggest alternatives near you. Check
their ‘Find a locker’ section, at inpost.co.uk/lockers. You can also check live availability on their website.
How big are InPost Lockers?
The largest lockers can fit parcels that are up to 41cm x 38 cm x 64cm – and the maximum weight accepted is 15kg. To avoid any stuck parcels or damaged doors, please don’t try to force your parcel in if it’s a bit too snug
